Privacy policy

Hébergement Mont-Sainte-Anne Privacy Policy

  1. Introduction
    Welcome to Hébergement Mont-Sainte-Anne (hebergementmsa.com). We take the protection of your privacy and your personal data seriously. This policy describes how we collect, use, protect and share your personal information in accordance with the legislation in force in Canada and Europe.
  1. Collecting data
    2.1 Information you provide :
  • Identity and contact details: surname, first name, e-mail address, telephone number, postal address.
  • Payment information: during financial transactions, we collect information such as the cardholder’s name, card number, expiry date and CVV security code. These transactions are processed by Global Payments(Global Payments privacy policy), our payment processing partner.

2.2 Use of data for marketing communications
We use Brevo, our newsletter system, to send marketing communications and updates to our customers who have opted to receive such information. Specific details include:

  • Newsletter subscription: When you subscribe to our newsletter, we collect your e-mail address and, optionally, other information such as your first and last name in order to personalize the messages you receive.
  • Preference management: You can manage your reception preferences or unsubscribe at any time by following the unsubscribe link included in each newsletter.
  • Campaign analysis: We analyze interactions with our mailings to improve the quality and relevance of our communications. This may include tracking opens, clicks, and conversions to help us measure the effectiveness of our advertising campaigns.

2.3 Consent
Consent to receive marketing communications via our newsletter is based on your explicit choice. You have the right to withdraw this consent at any time, simply by using the unsubscribe link provided in our emails or by contacting us directly.

2.4 Information collected automatically :
When you visit our site, we collect information via cookies and other tracking technologies to improve your experience. This includes :

  • Your IP address
  • Browser type
  • The pages you visit and the actions you take on our site

2.5 Tracking technologies and cookies
We use various technologies to enhance your experience and collect data on the use of our website:

  • Google Analytics and Google Tag Manager: We use these tools to analyze user behavior on our site, helping us to improve our services and optimize our content. These services collect data such as your IP address, browser type, pages visited and actions taken on the site.
  • Facebook Pixel: This tool is used to measure advertising effectiveness by tracking the actions of users who interact with our ads on Facebook. This allows us to offer more relevant advertising.
  • Cookie Yes: We use this platform to manage cookie consent, ensuring that we respect your choice regarding cookies and tracking.
  • WPML: This WordPress plugin enables us to offer our site in several languages, and stores cookies to save the language chosen by the user.

2.6 Managing cookies and preferences
You have the right to choose whether or not to accept cookies. Most web browsers allow you to control cookies through the browser settings. If you choose to disable cookies, this may limit the site functionality we are able to offer you.

2.7 Purpose of collection
We use your personal data for :

  • Manage your reservations and provide the services you request
  • Responding to your requests
  • Improve and personalize your experience on our site
  • Carry out marketing activities with your consent
  1. Data sharing
    We share your data only with :
  • Service providers and business partners: including Global Payments for secure processing of payment transactions.
  • To meet legal or regulatory obligations.
  • For commercial transactions such as mergers and acquisitions.
  1. Data security
    We apply robust technical and organizational security measures to protect your personal data against unauthorized access, loss or theft.
  1. Your rights
    In accordance with applicable laws, you have the right to :
  • Access your personal data
  • Correct inaccurate information
  • Limiting the processing of your data
  • To exercise these rights, please contact us at [email protected].
  1. Disclaimer
    Hébergement Mont-Sainte-Anne makes every effort to ensure that the information available on its site is complete, correct and up-to-date. However, the content of the site is provided “as is” without warranty of any kind, either express or implied. We are not responsible for any errors or omissions in the content of the site.
  1. Limitation of liability
    To the fullest extent permitted by applicable law, Hébergement Mont-Sainte-Anne shall not be liable for any indirect, consequential or special damages arising out of the use of or inability to use this site, except in the case of gross negligence or willful misconduct on our part. This limitation of liability in no way affects the rights of users guaranteed by law.
  1. Policy changes
    We may update this privacy policy at any time. Changes will be effective as soon as they are published on our website.
  1. Limitation of liability
    To the fullest extent permitted by applicable law, Hébergement Mont-Sainte-Anne shall not be liable for any indirect, consequential or special damages arising out of the use of or inability to use this site, except in the case of gross negligence or willful misconduct on our part. This limitation of liability in no way affects the rights of users guaranteed by law.
  1. Contact
    If you have any questions about this policy or your personal data, please contact François Turcotte at [email protected].